Customer Success
Build, scale, and optimize customer success programs that drive retention and expansion.
Turn Customers Into Your Growth Engine
Customer success is not just support. It is a growth engine. Adnova’s fractional CS leaders help you design success programs, build CS teams, reduce churn, and drive expansion revenue through proactive customer engagement.
We help design customer success strategies, define engagement models (high-touch, low-touch, tech-touch), implement CS platforms (Gainsight, ChurnZero, Totango), hire and train CS teams, and create playbooks for onboarding, adoption, renewal, and expansion. We measure success in retention rates, NPS scores, and expansion ARR.
What We Deliver
- Customer success strategy and roadmap
- CS team structure and hiring plans
- Customer segmentation and engagement models
- Onboarding and adoption playbooks
- Health scoring and risk management
- Renewal and expansion strategies
- CS platform implementation (Gainsight, ChurnZero)
- Customer feedback programs (NPS, CSAT)
- Metrics and reporting (churn, NRR, NPS)
You Might Need This If…
- Churn is killing your growth
- You have no formal customer success program
- Your CSMs are glorified support agents
- You are not driving expansion revenue from existing customers
Wondering what working together looks like?
We work on value-based monthly retainers, embedded in your team from day one. Every engagement starts with a 30-Day Assessment. See engagement tiers and pricing.