by Stephanie Bennett | Jun 25, 2026 | Fractional Leadership, Operations
The title exists in a lot of job postings and even more LinkedIn bios. But “fractional COO” means different things depending on who you ask. Some are pure strategy. Others are heads-down in operations every week. Most are somewhere in between. If...
by Stephanie Bennett | Jun 4, 2026 | Customer Success, Operations
You’ve tried everything. Better onboarding. More frequent check-ins. Customer health scores. Discount offers at renewal. Executive escalations. You’ve made real investments in reducing churn. The number keeps moving but won’t stay down. The reason is...
by Stephanie Bennett | Jan 29, 2026 | Operations
The concept of agile was introduced to the worlds of software development and project management in early 2001 with the creation of the Agile Manifesto: Individuals and interactions over processes and tools. Working software over comprehensive documentation Customer...
by Stephanie Bennett | Jan 27, 2026 | Operations
For many, strategy may be the most misunderstood concept in business. Is it a business plan document? Is it a mission or vision statement? Is it a pitch deck? While you can record business strategy using these methods, none of them are actual strategies. A strategy...
by Stephanie Bennett | Dec 27, 2025 | Operations
I am a huge proponent of bringing business agility into companies, especially small- and medium-sized service businesses. Consider current events like the COVID-19 coronavirus, or previous events like the financial recession of the early 2010s. Service SMBs are often...
by Stephanie Bennett | Dec 8, 2025 | Operations
In last week’s post, we touched on the massive impact coronavirus has had on the service industry and small business. Weeks later, the situation has escalated to a point where the landscape has changed dramatically. Working from home virtually has become the new...
