by Stephanie Bennett | Jul 9, 2026 | Operations
Operational breakdown signs rarely appear all at once. They build slowly, showing up as friction and missed handoffs months before anything actually breaks. Most founders see them but don’t recognize what they’re looking at. Here are the most common...
by Stephanie Bennett | Jul 2, 2026 | Operations
Startup scaling operations is the infrastructure most founders build too late. Most startups scale their revenue first. That’s expected. You run lean, do things manually, move fast. But there’s a moment in almost every high-growth company where the...
by Stephanie Bennett | Jun 25, 2026 | Fractional Leadership, Operations
The title exists in a lot of job postings and even more LinkedIn bios. But “fractional COO” means different things depending on who you ask. Some are pure strategy. Others are heads-down in operations every week. Most are somewhere in between. If...
by Stephanie Bennett | Jun 4, 2026 | Customer Success, Operations
You’ve tried everything. Better onboarding. More frequent check-ins. Customer health scores. Discount offers at renewal. Executive escalations. You’ve made real investments in reducing churn. The number keeps moving but won’t stay down. The reason is...
by Stephanie Bennett | Jan 29, 2026 | Operations
The concept of agile was introduced to the worlds of software development and project management in early 2001 with the creation of the Agile Manifesto: Individuals and interactions over processes and tools. Working software over comprehensive documentation Customer...
by Stephanie Bennett | Jan 27, 2026 | Operations
For many, strategy may be the most misunderstood concept in business. Is it a business plan document? Is it a mission or vision statement? Is it a pitch deck? While you can record business strategy using these methods, none of them are actual strategies. A strategy...
