by Stephanie Bennett | Jul 9, 2026 | Operations
Operational breakdown signs rarely appear all at once. They build slowly, showing up as friction and missed handoffs months before anything actually breaks. Most founders see them but don’t recognize what they’re looking at. Here are the most common...
by Stephanie Bennett | Jul 2, 2026 | Operations
Startup scaling operations is the infrastructure most founders build too late. Most startups scale their revenue first. That’s expected. You run lean, do things manually, move fast. But there’s a moment in almost every high-growth company where the...
by Stephanie Bennett | Jun 25, 2026 | Fractional Leadership, Operations
The title exists in a lot of job postings and even more LinkedIn bios. But “fractional COO” means different things depending on who you ask. Some are pure strategy. Others are heads-down in operations every week. Most are somewhere in between. If...
by Stephanie Bennett | Jun 18, 2026 | RevOps
If you’re only tracking gross revenue and new bookings, you’re missing the most important number in your business. Net revenue retention tells you whether your existing customers are growing, shrinking, or leaving. For SaaS companies, it’s the best...
by Stephanie Bennett | Jun 11, 2026 | Customer Success
When you’re building a customer success function, one of the first structural decisions you’ll make is how hands-on to be. How much human interaction does each customer get? When does it make sense to automate versus call? That’s the high-touch vs....
