by Stephanie Bennett | Jun 25, 2026 | Fractional Leadership, Operations
The title exists in a lot of job postings and even more LinkedIn bios. But “fractional COO” means different things depending on who you ask. Some are pure strategy. Others are heads-down in operations every week. Most are somewhere in between. If...
by Stephanie Bennett | Jun 18, 2026 | RevOps
If you’re only tracking gross revenue and new bookings, you’re missing the most important number in your business. Net revenue retention tells you whether your existing customers are growing, shrinking, or leaving. For SaaS companies, it’s the best...
by Stephanie Bennett | Jun 11, 2026 | Customer Success
When you’re building a customer success function, one of the first structural decisions you’ll make is how hands-on to be. How much human interaction does each customer get? When does it make sense to automate versus call? That’s the high-touch vs....
by Stephanie Bennett | Jun 4, 2026 | Customer Success, Operations
You’ve tried everything. Better onboarding. More frequent check-ins. Customer health scores. Discount offers at renewal. Executive escalations. You’ve made real investments in reducing churn. The number keeps moving but won’t stay down. The reason is...
by Stephanie Bennett | May 28, 2026 | Customer Success, Fractional Leadership
For a while, you handled customer success yourself. You knew every customer. You did the onboarding call, the check-in email, the quarterly review. It worked because you could. Then you hit the point where it stopped working. Too many customers. Not enough hours....
